Terms of Service
The terms on which we provide our services to you.
Please read these Terms of Service carefully before using our services. By engaging Autobooks, you agree to be bound by these terms. If you do not agree, please do not use our services.
These terms apply in addition to any engagement letter issued to you. In the event of any conflict between these terms and your engagement letter, the engagement letter prevails.
Contents
1. Definitions
In these terms:
- "Autobooks","we","us","our" means AB Books Ltd trading as Autobooks, registered in England and Wales, Company No. 16137171
- "you","your","client" means the individual or company engaging our services
- "services" means the accountancy, bookkeeping, payroll, tax and related services set out in your engagement letter or selected package
- "engagement letter" means the letter of engagement issued to you confirming the scope of services and fees
2. Our Services
Autobooks provides accountancy and bookkeeping services exclusively to one-man limited company limited companies. Our services are set out in the relevant package description on our website and confirmed in your engagement letter.
We will provide our services with reasonable skill and care, in accordance with applicable professional standards and UK law.
We do not provide legal advice, investment advice, or financial advice beyond the scope of accountancy and tax services. Nothing in our communications should be construed as such.
PAYG Service
One-off preparation and filing of annual accounts, CT600 and Companies House confirmation statement. Additional services such as SA100 Self Assessment are charged separately as set out on our pricing page. Work will commence upon receipt of cleared payment or agreed payment terms.
Monthly Packages
Gold, Gold+ and Platinum packages are provided on a rolling monthly basis. Services included in each package are set out on our pricing page and confirmed in your engagement letter. All prices are exclusive of VAT.
Gold+ Insurance
PI and PL insurance included in the Gold+ package is arranged as a group policy. Cover details will be provided separately. Cover is subject to the terms and conditions of the group policy and is not a standalone contract of insurance between you and the insurer.
Mortgage Advice
Mortgage advice available through Gold+ and Platinum is provided by a CII qualified mortgage broker. This is a referral/advice service. We are not an FCA authorised firm and do not act as a mortgage lender. No fee is charged to you for this service.
3. Your Responsibilities
To enable us to provide our services, you agree to:
- Provide accurate, complete and timely information, documents and records when requested
- Notify us promptly of any changes to your business, circumstances or personal details that may affect our services
- Review and approve documents we prepare on your behalf within any deadlines we specify
- Not withhold information that may be relevant to your tax affairs or our work
- Comply with all applicable laws, including HMRC filing and payment obligations
- Cooperate with our anti-money laundering obligations, including providing identity verification documents when requested
We accept no liability for errors, penalties or losses arising from your failure to fulfil these responsibilities.
4. Fees and Payment
All fees are set out on our pricing page and confirmed in your engagement letter. All prices are exclusive of VAT, which will be charged at the applicable rate where we are VAT registered.
Monthly packages
Monthly fees are payable in advance by Direct Debit or other agreed payment method. Fees are collected on the same date each month. We reserve the right to review and adjust fees annually. We will provide at least 30 days' written notice of any fee change.
PAYG service
Payment terms will be set out in your engagement letter. Work will not commence until payment arrangements are confirmed.
Late payment
In the event of non-payment, we reserve the right to suspend services until outstanding amounts are settled. We may charge interest on overdue amounts at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellation and Termination
Your right to cancel
Monthly packages may be cancelled with 30 days' written notice. Notice should be sent to hello@autobooks.co.uk. You remain liable for fees during the notice period.
30-day money-back guarantee
If you are not satisfied with our service within your first 30 days, you may request a full refund of fees paid. This guarantee applies to monthly packages only and may not be exercised more than once.
Our right to terminate
We reserve the right to terminate the engagement with immediate effect in the event of:
- Non-payment of fees
- Provision of false, misleading or incomplete information
- Any actual or suspected illegal activity
- A breakdown in the working relationship that makes it impractical to continue
On termination, we will provide reasonable handover assistance to your incoming accountant. Any outstanding fees remain payable.
6. Liability
We will carry out our services with reasonable skill and care. However, our liability to you is limited as follows:
- We are not liable for any loss arising from information, instructions or documents you have provided that are inaccurate, incomplete or late
- We are not liable for any HMRC penalties or interest arising from late filing or payment where you have not provided us with the necessary information in time
- Our total liability to you in respect of any claim arising out of or in connection with our services shall not exceed the total fees paid by you to us in the 12 months preceding the claim
- We are not liable for any indirect, consequential or special loss howsoever arising
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
7. Confidentiality
We will treat all information you provide to us as confidential and will not disclose it to any third party without your consent, except where required by law, regulation or professional obligation (including HMRC, Companies House, or our professional body).
You agree that we may refer to you as a client for general business purposes, unless you specifically request otherwise.
8. Anti-Money Laundering
As an accountancy practice, we are subject to the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. We are required to:
- Verify the identity of all clients before commencing work (Know Your Client / KYC)
- Monitor client relationships on an ongoing basis
- Report any suspicion of money laundering or terrorist financing to the National Crime Agency (NCA)
You agree to provide identity verification documents and any other information we require to fulfil these obligations. We may be unable to commence or continue services if you do not cooperate with these requirements.
Please note that where we are required to make a report to the NCA, we may be legally prohibited from informing you of that report (known as"tipping off").
9. Complaints
We are committed to providing a high quality service. If you are unhappy with any aspect of our service, please contact us in the first instance:
Email: hello@autobooks.co.uk
Post: AB Books Ltd t/a Autobooks, 71-75 Shelton Street, London, WC2H 9JQ
We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to an alternative dispute resolution (ADR) scheme — details will be provided in our response.
10. General
Governing law
These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. We will notify you of material changes with at least 30 days' notice. Continued use of our services following notice of changes constitutes acceptance.
Entire agreement
These terms, together with your engagement letter, constitute the entire agreement between us in relation to our services and supersede all prior discussions, representations or agreements.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.